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Canadian Government Executive Radio

Jan 20, 2020

Digital transformation is a big challenge but it is also an excellent opportunity. How does Canada compare with the rest of the world? What is the biggest digital potential for public sector?

Digital is speeding up the process of citizen engagement and making it easier for citizens to be served. In this episode of CGE Radio, J. Richard Jones talks with Robert (Bob) Osborn, Chief Technology Officer for Service Now (Federal) about the challenges and opportunities for the Government of Canada, how to solve digital issues and to make citizens engagement more efficient.

Bob is an accomplished senior executive who has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation’s nuclear weapons design and manufacturing information. He has led major IT and organizational transformations throughout his career and is an acknowledged thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Federal Government. Bob also served as a United States Marine Corps officer for 27 years.

Hear more about data, AI and 5G and how this will help in the overall process and government services.