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Feb 28, 2020

Analytics plays an important role in both the private and public sectors and is a crucial part of digital transformation. In this episode of CGE Radio, we will look at one aspect of this, operationalizing analytics within public sector with Kevin Deveau, VP and Managing Director of FICO Canada.

FICO is a San Jose-based data analytics company best known for its ubiquitous credit scoring system. In the U.S., credit scores are often known as “FICO scores”. The company also licenses out its analytics software and has been helping businesses extract insights from internal data that they can use to improve their operational strategies.

Kevin has more than 30 years of experience in the international enterprise software industry. He leads the team responsible for growing FICO’s Canadian market share and strengthening relationships with both new and existing Canadian clients, helping them use FICO’s technologies and solutions to improve their decision-making.

Hear more about how FICO is helping customers both in the public and private sectors to incorporate analytics into their operations, the role that analytics plays in government today and why should governments operationalize their analytics, some of the unique challenges public sector faces when it comes to operationalizing analytics going forward, centralized decisioning and how can public sector organizations benefit from it, what should organizations consider when developing and adopting an analytics strategy and how organizations can stay ahead of the curve when it comes to operationalizing their analytics.





Feb 12, 2020

Technology has made our personal lives a lot easier but what’s the effect in the office environment? In our personal lives, we rely on a few apps but that’s not the case in the office environment. Technology in the workplace is often company-sanctioned and generally cumbersome to use. A typical employee uses over a dozen apps to get work done. Also, it takes on average about four different apps to get one process done. In addition to this, employees are interrupted throughout the day with text messages, chats, alerts and other notifications.

This creates a lot of noise in the system.

In this episode of CGE Radio, we take a look at one solution that can help quiet this noise down and help increase productivity in the work environment. Ed Rodriguez, Vice President of Sales & General Manager of Citrix Canada joins J. Richard Jones to talk about Citrix Workspace.

Jan 20, 2020

Digital transformation is a big challenge but it is also an excellent opportunity. How does Canada compare with the rest of the world? What is the biggest digital potential for public sector?

Digital is speeding up the process of citizen engagement and making it easier for citizens to be served. In this episode of CGE Radio, J. Richard Jones talks with Robert (Bob) Osborn, Chief Technology Officer for Service Now (Federal) about the challenges and opportunities for the Government of Canada, how to solve digital issues and to make citizens engagement more efficient.

Bob is an accomplished senior executive who has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation’s nuclear weapons design and manufacturing information. He has led major IT and organizational transformations throughout his career and is an acknowledged thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Federal Government. Bob also served as a United States Marine Corps officer for 27 years.

Hear more about data, AI and 5G and how this will help in the overall process and government services. 

Jan 17, 2020

It’s no secret that the Government of Canada’s mission-critical IT systems is aging and some of these systems are at imminent risk of breaking down. The government has made the right move in having a cloud adoption strategy, whereby it recognizes a need to start using cloud computing in the delivery of its IT services.

Today on the show, we will build the case for cloud in creating the next generation of IT infrastructure for government, while helping secure public data with new technologies and at the same time mitigating risks.

J. Richard Jones talks with Rejean Bourgault, Public Sector Country Leader for Amazon Web Services Canada (AWS) about this interesting topic. With 29 years of global technology industry expertise, Rejean is a trusted advisor to government, non-profit, healthcare and education institutions that are eager to achieve digital transformation with cloud, machine learning, and IoT technologies. He is a respected thought leader in Global Business Management, Sales, Business Development, Engineering, and Operations. Rejean is regularly called upon as a public speaker in sharing his vision for why today’s technology is laying an exciting and promising future for Canada and the world.

Hear more about the key benefits of utilizing the cloud for IT modernization in government, challenges in adopting the cloud, security, compliance, and reliability and a few examples of how AWS is helping to solve specific issues in both the public and private sectors.


Jan 13, 2020

How will AI fit into the future? What role should governments play? And how can we unlock the potential of AI for Canada?

Deloitte, a leading consultancy firm that provides services to public and private clients spanning multiple industries, has produced a few reports on AI. In the show today, J. Richard Jones talks with Shelby Austin, National AI Leader for Deloitte Canada on Deloitte’s reports on AI, AI prosperity and how do we achieve it, the root issues government must address for AI, and what role can the private sector play in helping to achieve AI prosperity in Canada.

Dec 4, 2019

In the show today, J. Richard Jones talks with Rick Howard, Chief Security Officer of Palo Alto Networks. Rick is responsible for building a Threat Intelligence Team, supporting the product line and acting as a thought leader and company evangelist in the cybersecurity community space.

Nov 20, 2019

There has been a lot of discussions around the future of mobility. Will this improve the quality of life, what policies should governments put in place, will there be a loss of jobs due to the automation? These are all questions that we will delve into, in this episode of CGE Radio with Richard Threlfall, Partner, Global Head of Infrastructure at KPMG International. 

Nov 13, 2019

In this episode of CGE Radio, J. Richard Jones talks with Jason Ducharme, Partner of MNP and leader of the Public Sector Practice in Ontario. Jason works with senior executives, CEOs and boards within the public sector to clarify strategy, improve organizational effectiveness and lead large-scale organizational change. He has close to 30 years of consulting experience, with specific functional expertise in areas of good governance, organization effectiveness, strategic planning, financial analysis, and performance measurement.

For governments across Canada, Jason specializes in Social Services programs, in particular in Human Services integration. This work helps governments to streamline programs to become more customer-centric in how services are delivered to Canada’s most vulnerable populations.

Hear about what Human Services Integration is all about and why is there such an interest in this, the top 5 Human Services integration challenges and jurisdictions that overcame these challenges to successfully integrate Human Services delivery. Jason shares some key factors that are helping governments be successful provides his take on how organizations can help accelerate Human Services Integration in their service delivery.

Nov 12, 2019

Data is a crucial part of an organization's success, whether it be public or in the private sector. But data comes with challenges because of its size and growth. The amount of data in the world doubles almost every two years. Due to this exponential growth and also where we store our data, like the cloud, makes managing it more difficult.

In this episode of CGE Radio, J. Richard Jones talks with Damian Serjeant, Country Leader of Veeam Canada and Ryan Narinesingh, Director of Channel Sales & Alliances at Veeam Canada.

Hear about Veeam and some of the data related services they provide, the 2019 Veeam Cloud Data Management Report, highlights of this report and the key cloud challenges that business and IT leaders are facing today. Learn about what sort of security is needed to protect data and some of the lessons learned. They also share some of the success stories of working with governments (public sector) globally and what can be applied to Canada. And to round off this show, they talk about what the future will look like for cloud data management.

Nov 11, 2019

From Executive Government to Crown Corporation to Public Traded Company. Today in the show, we will talk with Jeff Stusek, President and Chief Executive Officer of Information Services Corporation (ISC).

Mr. Stusek leads the company’s overall strategic direction in the provision of registry and information management services. His focus on people, business excellence and creating value for stakeholders has driven ISC’s evolution.

Under his leadership, ISC made the transition from a provincial Crown corporation to a publicly-traded company in 2013. Since the IPO, Mr. Stusek has led the company to steady financial growth and strong market capitalization through operational improvements and strategic acquisitions.

In the show today, J. Richard Jones talks with Jeff Stusek about ISC's innovative approach to service delivery and the lessons we can takeaway.

Hear about how ISC has achieved success through its approach to service delivery, moving beyond customer satisfaction to customer excellence, and how the focus on customer excellence influences the culture of the business?

Oct 8, 2019

In the show today, we have a very special guest who is joining us from Ottawa. He is Claude Rochette, Associate Deputy Minister of National Defence.

Claude has extensive experience serving in many different roles including Assistant Deputy Minister (Finance) and Chief Financial Officer of National Defence, Vice-President, Comptrollership Branch and Chief Financial Officer, Canada Border Services Agency and  Director General of Finance and Chief Financial Officer, Communications Security Establishment Canada.

Claude also served in a number of senior executive positions in the Canadian Armed Forces including senior auditor, Director General Compensation and Benefits, and Commandant of the Canadian Forces Support Unit in Ottawa. 

He is also the recipient of a few awards over years including the 2015 Award of Excellence in Public Sector Financial Management – Financial Leadership, awarded by the Chartered Professional Accountants of Canada.

In June 2018, he was awarded the first-ever Deputy Minister John Forster Collaboration Award for exceeding expectations in the advancement of Defence or whole-of-government priorities.

In November 2018, he became a Fellow of CPA Ontario. The Fellows (FCPA) distinction formally recognizes those members whose achievements and contributions, in their careers and in the community, have rendered exceptional service to the profession. Becoming a Fellow is the highest honour that can be bestowed on a CPA.

Sep 10, 2019

What is transformation going to look like? That is the question on the minds of many who are going through digital transformation. But it's not the "what" that is the challenge, it's the "capacity" to implement the what.

In the show today, J. Richard Jones talks with Craig Szelestowski, President and Founder of Lean Agility Inc. Craig is a Lean government and transformation specialist with close to two decades of experience implementing dramatic turnarounds in Canadian government. He started Lean Agility Inc. in 2010 to apply Lean exclusively to government organizations. With his coaching, his clients have reduced lead times by up to 80 per cent, increased capacity by up to 200 per cent and created outstanding levels of employee engagement.

Craig will be speaking at the Lean Government Summit 2019 that will be held on October 1-2, 2019 at the Westin Hotel in Ottawa. This summit brings together global public servants and thought leaders to share breakthroughs in the delivery of products and services through improved processes, innovation and energized people.

Jul 16, 2019

In the show today, J. Richard Jones talks with Dean McKeown, Associate Director, Global Master of Management Analytics at Smith School of Business, Queen's University.

Dean is responsible for creating and managing a variety of entrepreneurial initiatives at Queen's University, including new academic programs, marketing and IT. He is currently studying the application of artificial intelligence systems for business decision-making and change management during digital transformations.

Hear more about some new and exciting programs within the Smith School of Business for public sector executives, a project with the Canadian Revenue Agency to encourage Millennials to interact with the agency using “MyAccount” and incorporating machine learning and natural language processing to better understand the needs of Canadians and what’s new in the analytics field.

To learn more, go to


Jul 2, 2019

Governments around the world are increasingly relying on cloud-based IT services to fulfill their technology needs, so it is therefore vital to ensure that policymakers account for the “shared responsibility” in the cloud. That is, while cloud service providers secure the infrastructure of the cloud itself, data owners must secure their information within the cloud and across a comprehensive network ecosystem, ensuring consistent visibility and security across the entire network.

Now as the cost of computing continues to decline, digital adversaries are able to conduct increasingly automated, successful attacks at minimal cost. Network defenders, on the other hand, are generally relying on legacy security technologies to manually defend against these automated, machine-generated attacks. Incorporating AI and automated machine learning into cybersecurity capabilities provides a strong tool for identifying cyber threats and preventing successful attacks. 

In the show today, J. Richard Jones talks with Coleman Mehta, Senior Director, U.S. Policy, Palo Alto Networks, about these two important topics that are transforming the cybersecurity industry: cloud computing and AI.

Hear about some of the unique challenges that both public and private sector organizations face when securing the cloud. What is the Shared Responsibility Model and what should organizations consider when developing a modern cybersecurity strategy? How can organizations stay ahead of the cyberthreats as the volume and sophistication of attacks continues to rise? What role does AI play in today’s cybersecurity and how is Palo Alto Networks helping customers – both in the public and private sector – identify and prevent cyberthreats? 

Coleman Mehta serves as Senior Director, U.S. Policy, Palo Alto Networks. In this role, he is responsible for the company’s engagement on public policy issues such as cybersecurity and data privacy, IT modernization, cloud computing, high-skilled immigration, and more.

Coleman previously worked as a career civilian U.S. government official at the White House National Security Council, serving as Director for Legislative Affairs. He led the NSC's legislative strategy on cybersecurity and technology issues – including encryption policy and data privacy – plus other homeland security, intelligence, and foreign policy issues. Prior to his tenure at the White House, Coleman worked at the U.S. Department of Homeland Security, leading the Department’s negotiations with Congress on several high-profile cybersecurity bills, including the Cybersecurity Information Sharing Act, Federal Information Security Modernization Act, and National Cybersecurity Protection Act. 

A security fellow of the Truman National Security Project and former Presidential Management Fellow, Coleman was named a 2018 “Tech Titan” by Washingtonian magazine. He holds degrees from North Carolina State University, the University of Virginia, and Bard College at Simon’s Rock.

To learn more about Palo Alto Networks, go to

Jun 26, 2019

In this episode of health talk, Shawn M. Nisbet, Registered Holistic Nutritionist, Yoga Teacher and Master Nordic Pole Walking Instructor, talks about the value of sleep. Listen in as she discusses why sleep is so important, how hormones regulate your sleep, the relationship between a good nights rest and weight management and much more!

All this in this episode of “Health Talk,” brought to you by CGE Radio.

Jun 5, 2019

Did you know? The health of your digestive system affects your food cravings, moods and sleep patterns. Why do you crave sweet foods or carbohydrates when you feel sad? That is because 2/3 of the serotonin ‘happy hormones’ come from cells in your digestive tract and not your brain.

In this episode of CGE Radio Health Talk, J. Richard Jones welcomes back Shawn M. Nisbet, Registered Holistic Nutritionist, Yoga Teacher & Master Nordic Pole Walking Instructor, to talk about gut health. Tune in to learn more.

Link to article:

Jun 4, 2019

Personalized services, accessibility - Canadian citizens want more digital services from government. In this episode of CGE radio, J. Richard Jones speaks with Jason Buffone, Strategic Partner Ecosystems Leader, IBM Canada and Sandra Di Liddo, Alliance Director, IBM – KPMG Canada, about the challenges in delivering digital services and the opportunities. Plus, details about a special event, that you won't want to miss.

May 22, 2019

In this episode, Lori Turnbull and J. Richard Jones talk about the policy issues in this election year, like climate change and carbon tax. They address the perception that changes in government on the provincial level will impact the federal election. Is it going to be a majority or minority government? What are some of the factors that will affect the outcome of the general election? Factors like privacy, social media and integrity will play an important part in the lead up to the election.

Hear about the challenges for the different parties and much more.

Apr 30, 2019

In the show, J. Richard Jones talks with Colin Earp, Partner and National Transport Leader at KPMG.

Mobility is going to be a large part of the future but just what that future would be like? Today, we can see what the next generation of transport would be like - spending more time in traffic congestion. From a transport perspective, how do we use the technology and thinking to avoid this problem and drive better cities and remote access in the future?

To lead in the transport transformation, we need to understand the key indicators of readiness, timeliness for adoption, and how to manage the opportunities and risks associated with this customer-led transit transformation.

In the next 10 years, the transport industry is estimated to become a $22 trillion per annum market. Colin talks about autonomous and connected vehicles and how these will continue to expand in the next few years. He also points out that the adoption of new technologies will result in fewer cars on the road and less space for parking and garages.

To learn more about the future of transport and mobility, register to attend the 2019 Mobility Hackathon: Developing practical answers to ‘future mobility’ questions. This event will be held at KPMG at the Bay Adelaide Centre in Toronto on May 9.

You can register by going to

Thanks for listening.

Apr 24, 2019

In the show today, J. Richard Jones talks with Steve Bennett, Director, Global Government Practice at SAS. Steve is a thought leader in decision science and the application of analytics in Government. He has a strong passion for facilitating the use of analytics in Government to help make challenging public sector decisions better and faster.

Prior to joining SAS, Steve held a number of leadership positions during 12 years in the U.S. Department of Homeland Security. Following the events of September 11th 2001, he led the design and application of quantitative analysis to inform some of the United States’ most challenging security decisions. He has extensive leadership experience providing analytic decision support to senior officials in the White House and across the U.S. Government Executive Branch.

Hear about the unique challenges of working with analytics. It is not really about technology but people and process. If you get all three areas right, then that will make analytics successful. Steve talks about leadership and culture behind using analytics, the history of AI and the definition of it, the specific tasks that AI systems do, and the ethical issues of the integration and use of AI. He talks about the biases of AI systems and what is being done to avoid them, keeping human in the loop in making key decisions, and jobs of the future working with AI.

He also shares some tips on the implementation of AI within organizations and where AI will be in the near future.

If you would like to learn more about this topic, don’t miss SAS Canada’s Powering Smarter Government with Analytics & AI Event on May 16th in Ottawa, save your seat at To learn more about SAS’ AI solutions visit



Apr 9, 2019

In this episode, J. Richard Jones talks with Jason HermitageVice President of Public Sector for Microsoft Canada. His work involves touching all levels of government to help them apply technology to enable strategic change to their business, cascading to better service delivery for (and on behalf of) Canadians. 

Jason’s Microsoft career started in 2002 and has taken him from Redmond, WA, to Fort Lauderdale, FL, to Paris, France before returning to his home in Canada. His work spans from leading the marketing initiatives of Microsoft’s $3B+ Server business, to growing the Latin American server business by double digits, and serving as the Chief-of-Staff to the President of Microsoft International where he visited 25+ countries each year. 

Jason is one of the speakers at our upcoming CGE Leadership and TechGov Summit taking place in Ottawa on April 24-25. 

In this show, hear more about digital transformation and customer outcomes and case studies in digital transformation that are saving time and increasing productivity. Jason shares more about the recent announcement about Microsoft’s strategic partnership with StatsCan to release building footprints to the OpenStreetMap community. He also delves into Superclusters and the latest in this field, which is opening up new collaborations as never before.  

At the CGE Leadership and TechGov Summit, Jason will talk about the best practices in AI and digital transformation in government by taking a look at what is happening in other countries. He will share more about how organizations can get started in this new wave of technology and how we define the future.  

To register for this event, go to

Mar 14, 2019

In this episode of CGE RadioJ. Richard Jones talks with John Glowacki, President of JAG International LLC and former Chief Operating Officer of Shared Services Canada. John has a wealth of knowledge and experience in working in both the public and private sector settings in the US and in Canada. In his position as COO of Shared Services Canada, John was appointed by the Prime Minister to lead the $2.5B IT service provider for the Government of Canada. Here he was instrumental in leading SSC through a reorganization with significant improvements in finances, operations and customer satisfaction.

John shares some of the lessons from his four decades of professional experience, working with the U.S. military, then the technology sector and eventually working with Shared Services Canada. He talks about how the approach that SSC has taken helps to mitigate risks better than other programs in the Government of Canada.

John will be speaking at CGE Leadership and TechGov Summit on April 24-25 in Ottawa on this subject. To register, go to:

Mar 12, 2019

In this episode of CGE Radio, J. Richard Jones talks with Bruce Good, V.P. Business Development & Growth of Connective Intelligence Inc. He is also the President and CEO of By Request Inc., a management consulting company providing professional services to organizations in the Canadian and US markets since 1996. Bruce's leadership credentials are truly impressive, with 20 years of experience in sales, service, stakeholder relations and communications with Rogers, IBM Canada, Nortel, Bell Canada and Innovative Medicines Canada.

We are excited to announce as well that Bruce will be speaking at CGE Leadership and TechGov Summit, taking place in Ottawa on April 24-25.

Bruce shares his experience in working in many different positions during his career, including healthcare with a focus on creativity and innovation. Bruce will talk about how to focus on the invisible at the CGE Leadership and TechGov Summit. It’s about focusing on what is under the water, figuratively. He will show how you can adapt and transform your own organization and provide different tools to do so.

Mar 7, 2019

In this episode, Lori discusses the positive side of disruption, the value of managing and harnessing the energy. She delves into the upcoming election, the issues and challenges. There will be fresh faces, but will there be fresh ideas that can win an election?  The current political climate and the need to build citizen trust, our recent public sector survey and more!

All this on this episode of the Last Word with Lori Turnbull.

Feb 26, 2019

In this episode of CGE Radio, J. Richard Jones talks with Robert Godbout, Director - Digital Academy at Canada School of Public Service. During his career to date, Robert worked at the Treasury Board of Canada Secretariat, The Innovation, Science and Economic Development, and Statistics Canada.

We are excited to announce as well, that Mr. Godbout will be speaking at CGE Leadership and TechGov Summit, taking place in Ottawa on April 24-25.

In this episode, hear more about the Digital Academy, the challenges, the learnings and how it helps public servants. Mr. Godbout will speak at the CGE Leadership and TechGov Summit about the tools that public servants need to do their jobs, talent recruiting and how that is an integral part of digital transformation.

To hear more about this insightful topic, sign up to attend the CGE Leadership and TechGov Summit in Ottawa on April 24-25 by going to

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